IT Helpdesk Administrator

Responsibilities:

• Provide basic support for hardware, peripherals, and network access

• Configure and deploy PCs and Macs

• Exchange administration

• Active Directory administration

• Monitor Helpdesk queue (voicemail, e-mail) for support inquiries

• Perform troubleshooting and identification of applicable problems relating to PCs and Macs, applications, and basic network communications

• Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures

• Printer troubleshooting and repair, contacting external support as needed

• Mobile device management (iOS, Android and Blackberry)

• Work with third-party Systems Engineers to resolve/escalate problems and provide hands-on assistance to these Systems Engineers at remote locations

• Coordinate and manage phone system through 3rd party phone system provider

• Departmental purchasing to include evaluation, order creation, receiving and inventory control of equipment/supplies

Qualifications/Experience: 

• 2-5 years of experience in a Desktop Support/Service Desk, or similar role

• Be presentable and have experience working directly with all levels of management

• Must be highly organized, self-motivated and have the ability to multi-task

• Have a passion for teamwork and problem solving

• Be familiar with and capable of supporting and troubleshooting common business    technologies, particularly Microsoft products

• Deliver excellent customer service onsite and via the telephone/remote applications.

• Effectively manage time and resources

• Must be well spoken, organized, detailed-orientated, dependable and flexible

• Microsoft Certified certification (or higher) is a plus but not required

• Bachelor’s Degree, required, preferably in IT, or similar field is a plus